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Canadian Saddle and Tack masthead

The resourceful choice for your tack needs.

TERMS
(Free shipping within Canada for all orders over $150.)

Thank you for choosing Canadian Saddle and Tack. You can call us with the Serial Numbers of the products you want. Our Tel. No. is 519-472-3979. You can also place a phone order Monday through Saturday between 10:00a.m. and 5:00p.m. (EST).

WARRANTY/GUARANTEE

We guarantee what we sell and want your complete satisfaction. Our saddles come with a written manufacturer's warranty card. The merchandise purchased from us must fit both the horse and /or rider. If your order is not satisfactory for any reason, it may be returned, unused in salable condition within (ten) 10 days for credit, exchange or refund. In store credit given if merchandise has been used or reciept and merchandise labels are missing. We offer a 4year guarantee on saddle trees.

PRICES

Canadian Saddle and Tack offers you the finest quality merchandise at low prices. We strive to maintain fair honest pricing but we do reserve the right to change prices or limit merchandise if our cost should increase or economic conditions warrant it.

TERMS

For prompt handling of your order, enclose cashier's check, money order, bank draft, or check prior to shipment, personal checks must be allowed to clear the bank prior to shipment. All transactions are to be paid in Canadian funds ONLY. If we ship within Canada - PST, GST, or HST will be added to your purchase. Orders shipped outside Canada will be subject to Duty or Shipping charges.

Please call or email us to order a product using the item serial number and quantity. Our order department hours are 10:00 a.m. to 5:00 p.m. (EST). Our order department phone number is (519) 472-3979, or you may mail your order with your cheque to:

Canadian Saddle and Tack,
1759 Ironwood Road,
London, Ontario,
N6K 5C6.

Orders willl be shipped as soon as the cheque clears.

CUSTOM OR SPECIAL ORDERS

Personalized items are non-refundable (engraved, monogrammed etc).  Before placing the order be sure of size, spelling, color etc.  All custom orders must be made by email or letter to varify spelling, NO EXCEPTION.

SHIPPING AND DELIVERY

Shipping charges vary between $10.00 and $50.00 Depending on the weight of the purchased items. We reserve the right to bill you for any additional shipping charges.

CAUTION: U.P.S. and Federal Express DO NOT Deliver to post office boxes. You must provide a street address in the shipping section of each order.

SUBSTITUTIONS & BACKORDERS

Canadian Saddle and Tack maintains a catalogue, but we occasionally run out of stock on a particular item.  Items that are no longer available will be deleted from your order and prepayments refunded.   Backorders may be cancelled at any time.  Indicate if substitutions or backorders are not acceptable at the time of order.

RETURN POLICY

Canadian Saddle and Tack will accept returns within 15 days of delivery of merchandise. Items returned within the 15-day timeframe will receive a full refund, provided: Sales invoice is returned with merchandise. All manufacturers' labels tags and instructions are returned with merchandise.

Full refunds can ONLY be given if the merchandise shows NO signs of wear and the items are returned within 15 days. If returned after 15 days or the merchandise shows wear, a 20% re-stocking fee will be charged. Any merchandise returned after 30 days will be exchanged or in-store credit only. Absolutely no returns or exchanges after 60 days. We reserve the right to deny any return or exchange if the merchandise shows any signs of abuse or mis-use.

NOTE: Canadian Saddle and Tack is NOT responsible for RETURN SHIPPING CHARGES.

DAMAGED SHIPMENTS

Claims for missing items or damaged merchandise should be filed by you with the delivering carrier at once. Merchandise damaged in shipping is the responsibility of the carrier.

CONTACT THE CARRIER IF ITEM IS DAMAGED.

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